Repair Job Management
Multiserve provides our engineers with a full job management system — logging, tracking, and completing repairs from intake to dispatch.
Customer Communication
Automated status updates keep customers informed at every stage — from receipt of their item through to completion and return.
Performance Reporting
Management dashboards give real-time visibility of repair throughput, SLA performance, and engineer workloads.
Logistics Integration
Integrated with our shipping and returns processes — booking collections, printing labels, and tracking consignments all in one place.
Secure & Role-Based
Engineers, supervisors, and administrators each have role-appropriate access — keeping data secure and workflows clear.
Built by Multicare
Multiserve was designed and built in-house by the Multicare team, tailored specifically to the needs of an electronics repair service centre.
