Start a repair or return equipment
Complete the form below before sending anything to us. We will review the details, create the correct reference and reply with the appropriate packing and delivery instructions.
Have a general question instead? Use our contact page so it reaches the right team.
Details to include
Giving us the following information helps us respond without unnecessary delays:
- Manufacturer and full model number
- Serial number
- A clear description of the fault
- Warranty status and proof of purchase, where relevant
- Accessories you intend to include
- Collection or return address, if different from your contact details
Repair and returns form
Tell us about the equipment and fault. Attach proof of purchase or useful photos where relevant.
Repair returns
If an item we repaired develops a related issue, submit the details above and include the previous repair reference.
Shop returns
For an item purchased from our shop, include the order number and reason for return. We will confirm the correct return route.
Pack carefully
Please securely package equipment and use the original packaging where possible.
Packing guideSending equipment
Wait for our reference and instructions before dispatch. We recommend a tracked and appropriately insured service.
