Repair guidance
Frequently asked questions
General guidance for sending equipment to Multicare. Manufacturer-specific instructions take priority where they apply.
Yes. Contact us or start the repair process first so we can confirm that the product is supported and provide the correct reference and sending instructions.
The estimate route depends on the manufacturer and product. Where a fixed-price or warranty repair does not apply, we will explain any assessment and estimate process before work proceeds.
Use a strong box, suitable internal protection and remove loose accessories unless requested. Follow any product-specific packing guide supplied by Multicare and use an insured, trackable service. See our how to pack a product guide for step-by-step advice.
Turnaround depends on diagnosis, parts availability, manufacturer approval and workload. Once booked, the team can give the best available guidance and eligible repairs can be followed through online tracking.
Yes. Please see the website footer for our opening times — we are generally only closed on bank holidays. Products must be pre-booked and an RMA number raised before dropping off via our returns page.
Yes, for supported services. International shipping, customs and warranty arrangements vary, so contact us before dispatching equipment.
The applicable warranty depends on whether the work is a manufacturer warranty repair or a chargeable Multicare repair. Full details and exceptions are provided in the repair documentation and warranty guidance.
Need product-specific guidance?
Tell us the manufacturer, model and fault so we can confirm the correct route.
Contact Multicare