Privacy and cookie policy

Who we are

Multicare Electronics Ltd is the organisation responsible for personal information processed through these websites and associated repair, shop, account and community services.

Our registered contact address is 2 Silver Royd Business Park, Silver Royd Hill, Leeds, West Yorkshire, LS12 4QQ. You can contact us at info@multicare.org.uk or +44 (0) 113 279 1255.

Information we collect

Depending on how you use our services, we may collect contact and account details, delivery and billing information, repair and product information, correspondence, transaction records, forum or community contributions, support requests and technical information about your use of our websites.

Where a retailer, distributor, manufacturer or other partner sends information to us, we may receive customer, product, warranty and service details needed to provide the requested service.

How and why we use information

• To provide repairs, estimates, warranty handling, technical support, orders, deliveries and customer accounts where necessary to perform a contract or take requested steps before a contract.
• To operate memberships, forums and community features in accordance with the service requested.
• To keep financial, safety and regulatory records where required by law.
• To prevent misuse, protect our systems, improve services and manage customer relationships where this is in our legitimate interests and those interests do not override individual rights.
• To use optional analytics or send consent-based marketing only where the required consent has been given.

Who we share information with

We may share relevant information with manufacturers and authorised service partners, payment and delivery providers, IT and hosting providers, professional advisers and public authorities where required. We only provide the information reasonably necessary for the relevant purpose and use contractual or other safeguards where appropriate.

We do not sell personal information.

How long we keep information

We keep information only for as long as it is needed for the purpose for which it was collected, including service history, warranty, accounting, safety, dispute and legal requirements. Retention periods vary by record type. Information is deleted, anonymised or securely archived when it is no longer required.

International transfers

Some technology, delivery or manufacturer partners may process information outside the UK. Where this happens, we use an applicable adequacy decision, contractual safeguards or another lawful transfer mechanism.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, receive portable data and withdraw consent. Withdrawing consent does not affect processing that took place before withdrawal.

Contact info@multicare.org.uk to make a request. We may need to verify your identity before responding.

Cookies and similar technologies

Essential cookies

These support security, authentication, sessions, shopping baskets, preferences and other features requested by the visitor. The websites cannot operate reliably without them, so they do not require optional consent.

Analytics cookies

If you accept analytics, Google Analytics is used to help us understand page visits and how the websites are used. Analytics is not loaded until consent is recorded. You can refuse analytics and continue to use the websites.

Your choice

Your choice is stored for up to 180 days. Multicare and the BeoWorld ecosystem use separate consent cookies; BeoWorld and Forum share a preference across their related subdomains.

Contact and complaints

Please contact us first if you have a privacy concern so we can investigate it. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

We may update this policy when our services or legal requirements change. The review date at the top shows when it was last checked.