Technical support
Practical product support, diagnosis assistance and escalation for partner teams.
For commercial partners
Practical support throughout the product lifecycle.
Multicare supports retailers, installers, distributors and manufacturers with flexible workshop, logistics, production and field-service capabilities.
Who we support
A service shaped around your role
- RetailersAfter-sales repair, returns and customer support.
- InstallersTechnical escalation, installation and on-site assistance.
- DistributorsReturns handling, storage, spares and scalable repair programmes.
- ManufacturersAuthorised service, production, modification and lifecycle support.
Capabilities
More than a repair workshop
Storage solutions
Managed storage for products, service stock, returns and programme requirements.
Spare-part sales
Responsible supply of suitable parts, supporting repairability and right-to-repair objectives where agreements permit.
Assembly and wiring
Flexible assembly, cable preparation, wiring and production support.
Rework and modification
PCB rework, component changes, product updates and controlled modification programmes.
Field service
On-site technical assistance, planned visits and support where workshop return is impractical.
Home networking
Installation and maintenance of supported home networks and connected equipment.
Installation services
Professional installation support for supported audio, electronic and networked systems.
Multiserve customer portal
Visibility for every job
Approved account customers can use Multiserve to follow repairs, access service information and maintain a clearer view of work in progress.
