Account Holder Tracking

Trade and business account holders can access real-time job status, history, and documentation through our customer portal.

Track a Repair

Any customer (account holder or not) can track a repair using a job reference number and the email address used when booking.

Track a Job
Account Holder Portal

Trade account holders have access to a dedicated portal with full job history, documentation downloads, and direct messaging with our team.

Log In to Portal
Benefits of a Trade Account
  • Full job history and status at a glance
  • Download invoices and service reports
  • Direct chat with our engineering team
  • Priority booking and faster turnaround
  • Consolidated monthly invoicing available
  • Dedicated account contact

Want to open a trade account?

Contact us to discuss account terms and get set up.

Contact Us
Detailed electronic diagnostics in the Multicare workshop

Why choose Multicare

Let us take care of you.

Manufacturer-authorised processes, experienced engineers and practical support throughout the repair journey.

Confidence in the repairWarranty-backed work, original parts where available and online tracking.
A flexible serviceWarranty and chargeable repairs for end users and commercial partners.
Quality and responsibilityISO 9001, IECEx 60079 capability and WEEE-compliant processes.
Start a repair online Contact Multicare Common questions
Spare Parts

Spare Parts

We stock a range of genuine spare parts available to buy directly from the Multicare shop. If the part you need isn't listed, please get in touch — we can often source or supply parts that aren't shown online.

Shop Spare Parts Part not listed? Contact us
Why buy from Multicare
  • Genuine, original spares
  • Sourcing for unlisted parts
  • Tracked shipping
  • Expert technical support