Manufacturer warranty
Where Multicare is authorised to carry out warranty work, repairs follow the manufacturer’s procedures, eligibility rules and testing requirements.
Repair support
Warranty repairs
The correct warranty route depends on the manufacturer, product, purchase date and type of fault. We will help you identify the right process before equipment is sent.
Multicare repair warranty
Eligible chargeable repairs include a Multicare repair warranty. The applicable period and exclusions are confirmed with the repair documentation.
What you may need
Keep the model and serial number, proof of purchase, fault description and any manufacturer reference or returns authorisation available.
How it works
Check the route before sending equipment
- 1Tell us what you have
Provide the manufacturer, model, serial number and a clear fault description.
- 2Confirm eligibility
We check the applicable manufacturer or Multicare warranty route and the evidence required.
- 3Receive sending instructions
We provide the correct booking, packing and delivery guidance for that product.
- 4Assessment and repair
The equipment is assessed and processed under the relevant warranty terms.
